Service without any ifs, ANDS or buts

For the optimal implementation of your Compex Commerce® software installation, you need comprehensive services.

We assist you, starting with intensive on-site support regarding the modification of the Compex Commerce® standard software to your needs, intensive training of your users and ongoing support.  This is why Compex Systemhaus GmbH has a package of tailored services ready for its customers.

Implementation - as individual as your solution

In close consultation with you, we will adapt (customize) Compex Commerce® within the framework of a standardized project methodology (the 2BEE® concept), so that it is tailor-made to your business processes.  We solve complex problems exactly according to your needs, in tune with your individual organization.

Support anytime

Together with you, we plan your project's timetable, its implementation, the installation and the training.  Alongside a multi-level training offering, we also make extensive documentation available so that you can optimally enjoy the advantages of using Compex Commerce®.


Particular customer wishes require specific solutions:  For many special organizational areas, as well as for the software development, experienced experts support you, delivering solutions to problems along with impulses and ideas.

User training

Via our training offering and beyond, we provide you with individual counseling and training, in correspondence with your special requirements.

Compex commerce® TRAINING

So that users can optimally work with all subject areas of the corresponding Compex Commerce® modules or components, we train them step-by-step and intensively, according to their individual needs.  Attend our trainings and exploit Compex Commerce® software to the fullest.

Whether user or system administrator, the practical side of our trainings, performed in small groups, will convince you.  Experienced specialists share their knowledge with you;  detailed course materials provide the basis for applying the skills learned, once the training has ended.

If you are interested in Compex Commerce® training, please send an inquiry to our training team.

THE Compex Commerce® Helpdesk

– the central source for information and assistance with problems 

Customer portal

The portal with its helpdesk and requirements-management system is available to our customers during implementation of the software, as well as during daily operations.  Here, you can access all information on Compex Commerce® software, as well as find solutions to problems.

Service Levels 1 to 3+

Exactly according to your needs, Compex offers you access to its helpdesk at three different service levels, each providing an increasing level of support.

Service level with options

Three service levels, basically differing in the readiness and initial reaction times, as well as in the continuity support, provide the basis for further options which allow you to customize your desired scope of service to your individual needs. 

In this way, you put together your support plan yourself, paying only for what you really need.

Release upgrade at a package price

We provide you with long-term additional investment protection for your software in the form of packaged release upgrades, independent of our release policy and your customizations, at prices predefined today!